Complaints – Zambian Home Loans

Customer Complaints

ZHL CUSTOMER COMPLAINTS HANDLING PROCEDURE

At Zambian Home Loans, we are committed to providing world class customer service. To ensure your concerns are addressed effectively, we have established a comprehensive complaints handling process.

Electronic Submission

Wishing to submit a feedback or a complaint electronically? use the form below:

Complaint Management

Complaint resolution tier and responsible

First Level

Contact Customer Service Champion

Second Level

If dissatisfied contact the Head of Commercial

Third Level

If still dissatisfied contact the Chief Operations Officer

Fourth Level

If the matter is still unresolved contact or see the Chief Executive Officer

Fifth Level

After exhausting the above process contact the Bank of Zambia